Zero Risk Lab
MDR

Managed Detection and Response (MDR)

ZeroRisk Labs MDR combines continuous monitoring, analyst triage, and guided response to detect and contain threats with predictable SLAs.

Coverage

24x7

Telemetry

Endpoint + Identity + Cloud

Escalation

Severity-SLA Based

  • 24x7 monitored operations
  • SLA-driven escalation model
  • Threat-informed tuning loops

How We Deliver This Service

Core Focus Areas

  • 24x7 telemetry monitoring and alert triage.
  • Threat validation, escalation, and coordinated response.
  • Continuous detection content tuning and reporting.

Typical Deliverables

  • MDR onboarding plan and telemetry integration checklist.
  • Escalation model with severity-based response commitments.
  • Monthly detection and response performance reporting.

Expected Outcomes

  • Improved detection speed and triage consistency.
  • Reduced analyst fatigue through prioritized actioning.
  • Clear escalation expectations for high-impact events.

Managed Detection and Response Success Snapshot

Proof Plan

The metrics below define the baseline and target improvements we align to during delivery.

Managed Detection and Response Risk Baseline

Baseline

24x7 telemetry monitoring and alert triage.

Target

Improved detection speed and triage consistency.

Managed Detection and Response Execution Quality

Baseline

MDR onboarding plan and telemetry integration checklist.

Target

Reduced analyst fatigue through prioritized actioning.

Managed Detection and Response Leadership Assurance

Baseline

Threat validation, escalation, and coordinated response.

Target

Clear escalation expectations for high-impact events.

Targets are calibrated during scoping based on your environment, maturity, and risk tolerance.

Who This Service Is For

  • Organizations requiring managed threat detection without building full SOC coverage.
  • Security leaders needing response SLAs and performance transparency.
  • IT and security teams seeking stronger 24x7 monitoring outcomes.

Engagement Timeline

  • 1

    Onboarding and Scoping (Week 1)

    Define coverage scope, escalation rules, and communication channels.

  • 2

    Telemetry Integration (Week 1-2)

    Connect endpoint, identity, cloud, network, and email signal sources.

  • 3

    Detection and Tuning (Week 2-4)

    Tune detections and validate alert quality against threat scenarios.

  • 4

    Steady-State Operations (Week 4+)

    Run continuous triage, escalation, and monthly performance reviews.

Service Deep Dive

Onboarding Timeline

  • Week 1: kickoff, asset prioritization, and escalation policy alignment.
  • Week 2: telemetry onboarding and use-case validation.
  • Week 3-4: alert tuning, playbook calibration, and go-live acceptance.

Telemetry Sources and Escalation Model

  • Primary sources include EDR, identity, cloud control plane, email, and SIEM events.
  • Critical alerts: immediate escalation; High alerts: expedited analyst action with owner notification.
  • Medium and Low alerts: queued triage with trend review and tuning recommendations.

Response SLA Examples

  • Critical: analyst action and customer escalation within defined urgent window.
  • High: response and owner notification within accelerated window.
  • Monthly SLA review includes breach analysis and remediation of process gaps.

MDR Operational Workflow

Animated Flow
1

MDR Platform Team

Telemetry Intake

Normalize and enrich telemetry from agreed data sources.

Output: Unified detection data stream

2

SOC Analysts

Analyst Triage

Validate threat relevance and classify incident severity.

Output: Prioritized alert queue

3

MDR Incident Lead

Escalation and Response

Escalate incidents based on severity and SLA model.

Output: Response action log

4

Detection Engineers

Continuous Improvement

Tune rules and playbooks from operational outcomes.

Output: Updated detection baseline

Commercial and Procurement FAQs

What do you need before managed detection and response kickoff?

We begin with Onboarding and Scoping (Week 1) and align system owners, access paths, approvals, and rules of engagement before execution starts.

How do procurement and legal reviews fit this engagement?

We provide statement-of-work scope boundaries, data-handling expectations, and execution controls so procurement and legal teams can review with clarity.

What is included after delivery?

We walk your team through mdr onboarding plan and telemetry integration checklist. and translate findings into owner-mapped remediation checkpoints.

Can this engagement be phased by business priority?

Yes. We can phase delivery by critical assets and priority outcomes, including improved detection speed and triage consistency..

Technical FAQs

Can MDR integrate with our existing SIEM and EDR?

Yes. We integrate with your approved telemetry stack and escalation workflow.

Do you provide containment guidance?

Yes. We provide incident-specific guidance and support escalation to owner teams.

How are SLAs tracked?

SLA adherence is tracked per severity with periodic reporting and review.

The service establishes an operating model that shortens time-to-detect and time-to-contain while improving signal quality.

Next Step

Talk To Our Security Team

Get a tailored engagement plan aligned to your architecture, compliance obligations, and priority business risks.

Managed Detection and Response Readiness Sprint

Ideal For

24x7 telemetry monitoring and alert triage.

Timeline

Week 1 (Onboarding and Scoping)

Managed Detection and Response Core Execution

Ideal For

Threat validation, escalation, and coordinated response.

Timeline

Week 1-2 (Telemetry Integration)

Managed Detection and Response Validation Cycle

Ideal For

Improved detection speed and triage consistency.

Timeline

Week 2-4 (Detection and Tuning)

Reserve your managed detection and response kickoff slot for onboarding and scoping to stay aligned with internal release and audit milestones.

Review MDR SLA Model